PATIENT COMMENTS
"QUALITY CARE AND PATIENT SERVICE"
What our Patients our Saying 2009 & 2010

Thank you for supporting Pacific Coast Urology Medical Center. We appreciate your comments about our services, staff and care you received.  We invite you to share your comments with us and other online patient rating and review Web sites.  Please click here to share your comments at Locateadoc.com. 

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Read Patient Profiles

TO READ CURRENT COMMENTS, CLICK HERE.  
 

October 2010

After receiving InterStim®, Gail noticed an immediate and dramatic relief of her symptoms, proclaiming, "I am enthusiastic.  The difference was immediate, and I have control for the first time in 20 years."   Gail Long, Lakewood, CA

September 2009    (February 2011; Read an update from Bob A, "The Love Story Continues … Fighting Prostate Cancer with Advanced Technology  by Yvette M. Manard, MPH

"I was devastated when I received the diagnosis but I knew I had to act right away. After consulting with my family doctor, Dr. Julie Ann Sherman strongly advised me to immediately schedule my appointment with urologist Dr. Robert Pugach. I liked Dr. Pugach right away because he spoke to me like I was an intelligent human being.  He explained the pros and cons of all the treatment procedures carefully and thoroughly so I had a good understanding of my options. Dr. Pugach discussed a new minimally invasive procedure called HIFU and both my wife Leslie and I decided this was the best treatment option for me."   Robert Aymar, Long Beach, CA

September 2009

"Deciding what kind of prostate cancer treatment to get is a critical decision. Every man is different. But do your research and get all the facts. I’m happy that I explored all options before deciding on a new procedure.  I’m so pleased that I selected HIFU and wouldn’t hesitate to recommend this procedure.”   Donald Tavie, Los Angeles, CA

May 2009

"I suffered a chronic problem that affected my ability to work out rigorously.  I saw several urologists who minimized it and weren’t interested in seeking a solution.  Dr. Robert Pugach listened to what I had to say and proceeded with diagnostic analysis.  In the end he identified the root problem and corrected it with minor surgery.  He gave me back the ability to keep myself fit and feeling great.  His willingness to listen to his patients sets him apart."  Rick H., Seal Beach, CA

April 2009

"I had struggled with the increasingly troublesome physical problem of incontinence for several years before consulting with Dr. Pugach. I truly appreciated Dr. Pugach’s sensitivity when discussing this very personal matter with me. He explained that I did not have to accept incontinence as an inevitable part of aging and suggested several viable options to correct his problem."

I opted for a minimally invasive surgical procedure that was unexpectedly painless and from which I experienced a surprisingly swift and uncomplicated recovery. Both the office and nursing staff have always been unfailingly pleasant and helpful. My place of employment required a Physician’s Note confirming the date of my surgery and the time necessary for recovery so that my sick leave could be scheduled.  In addition, “Curves”, a women’s fitness facility) upon receipt of my physicians note, would waive the membership fees while I was in recovery.  The office staff was extremely accommodating, faxing these notices in a timely manner to both concerned parties.

All in all, my experience with Dr. Pugach and his remarkable staff was outstanding. I would confidently recommend Pacific Coast Urology Medical Center to all my family and friends.   Margot H.

June 2008

To: Dr. Robert Pugach and his wonderful caring staff

I was skeptical at first that I would have to have an operation called a “Turp Procedure.” I woke up one morning and I couldn’t urinate. “My God,” I thought it was my kidney’s that failed. I was referred to Dr. Pugach and upon examination, he told me and also my wife, that a “Turp  Procedure” would help and possibly get me to urinate again. I wore a catheter tube for a month before my surgery as my stomach was so fat and full of fluid, which really was wonderful to be able to get rid of all of the urine that had built up.

I went to the hospital on the 28^th of March, 2008. I had surgery by Dr. Pugach. Prior and post-op I was wearing catheter urine leg bags and a foley catheter at night. The first real positive thing I noted was in the recovery room I virtually had no pain. I thought there was going to be “big time” pain and was dreading it.

I went home the next day and I started  to urinate a little, still not a lot of pain. On Father’s Day I had such a great gift, I could “pee” like a race horse, like I was 15 years old again.  No more tube and I am free.  I will be able to work somewhat and I can go fishing like I liked to do when I was younger.  I am so thankful to Dr. Pugach and his staff for giving me a new lease on life.  God Bless Dr. Pugach, not only is he one of the best Doctor’s in the United States, but he is one of the best urologist in the world.  The procedure responsible for this is the “Turp Procedure”, or Trans Urethral Resection of the Prostate.  I just want to share this wonderful and successful surgery with everyone and not to give up hope, Dr. Pugach is “the man!”   Sincerely,  Gordon
 

May 12, 2008

I am more that happy to write a testimonial to tell anyone who is considering being treated by Dr. Pugach that they could not make a wiser choice. I must admit that making an appointment with a urologist because you’re having problems with your urination habits is not something you look forward to especially when you are healthy and  active man under forty.

Moreover, saying that I anticipated an uncomfortable process is an understatement. However, Dr. Pugach and his staff have such a pleasant and profession manner about them that I was anything but uncomfortable. I have known my fair share of doctors but I have never met a more affable and concerned doctor. He has by far the best listening skills that are combined with a sense of empathy that most doctors are completely void of. And I am not just saying that because he is thoughtful enough to put a TV on the ceiling for the patients to watch while they are having a procedure done. After my first examination I left his office confident that what ever problem I did have he would be able help.

And yes he did help but in more ways than one. My initial problem was diagnosed accurately and treated with prescription. I was very pleased that and all my symptoms were relieved, however, that was not all Dr. Pugach did for me, all be it enough. It was during one of my follow up appointments when I mentioned to Dr. Pugach that my wife and I were trying to have a baby. Just to be safe he sent me for some tests and adjusted my medication to a drug that would still treat my symptoms but help better facilitate the reproductive process. I am happy to say that soon thereafter I joyfully called Dr. Pugach’s office to report that we had conceived our first child. And you know what? A couple weeks later they sent us a congratulations card.

There are many doctors who are competent and will be able to treat you effectively. Although I believe that Dr. Pugach and his staff go way beyond that and in a way that does not feel contrived in any way. I believe they are all just very nice, caring and thoughtful people who are considerate of your time and care. I would not have ever thought that going to the urologist was my favorite doctor’s office to visit but IT IS.

Sincerely,

Josh